995bet Privacy Policy

1.1 — Registration Data

When you create a 995bet account, we collect the following personal information:

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify the 21+ age requirement)
• Email address (used for account communications and verification)
• Phone number (used for account security and two-factor authentication where enabled)
• Residential address (collected during identity verification)
• Username and encrypted password credentials

1.2 — Identity Verification Data (KYC)

To comply with Know Your Customer (KYC) obligations and to process withdrawal requests, 995bet may request copies of the following documents:

• National Identity Card (NID) or passport
• Proof of address (utility bill, bank statement, or similar document dated within 3 months)
• Payment method verification (e.g., screenshot of bKash or Nagad account matching the registered name)
• A selfie or live photo for facial verification where required by our compliance procedures

All identity documents are processed securely and retained only for as long as required by our compliance and legal obligations.

1.3 — Transaction Data

We record information about every financial transaction conducted through your 995bet account, including deposits, withdrawals, bonus credits, bet placements, and game results. This data is used for account management, fraud prevention, dispute resolution, and regulatory compliance. Transaction records are retained for a minimum of 5 years.

1.4 — Technical & Device Data

When you access 995bet, we automatically collect certain technical information from your device and browser, including:

• IP address and approximate geolocation derived from it
• Device type, operating system, and browser version
• Session timestamps, pages visited, and click/interaction data
• Referral source (the URL or campaign that directed you to 995bet)
• Cookies and similar tracking technologies (see Section 6)

This technical data helps us improve platform performance, detect fraudulent access patterns, and personalise your experience within the Service.

1.5 — Communications Data

If you contact 995bet through live chat, email, or any other support channel, we retain records of those communications. This includes the content of your messages, timestamps, and any attachments or screenshots you provide. This data is used to resolve your query, improve our support quality, and maintain an accurate record of your interactions with us.

3.1 — Contractual Necessity

The majority of data processing undertaken by 995bet is necessary for the performance of the contract between you and the Company — specifically, to create and maintain your account, process your transactions, and deliver the gaming and betting services you have signed up for. Without this processing, we cannot provide the Service.

3.2 — Consent

Where we rely on your consent as a legal basis — for example, sending you marketing communications or placing non-essential cookies on your device — we will always ask for your explicit agreement first. You have the right to withdraw your consent at any time without this affecting the lawfulness of processing that occurred before withdrawal.

3.3 — Legal Obligation

Certain processing activities are required in order for 995bet to meet its legal and regulatory obligations, including identity verification (KYC), transaction monitoring (AML), and the retention of financial records. We are required to carry out this processing regardless of your preferences.

3.4 — Legitimate Interests

In some cases, 995bet processes personal data on the basis of its legitimate interests — for example, fraud detection, security monitoring, and improving the platform's features and performance. When relying on this basis, we always ensure that our interests are proportionate and do not override your fundamental privacy rights.

4.1 — Payment Processors

To process deposits and withdrawals, 995bet shares necessary transaction and identity data with our payment partners, including mobile wallet providers (bKash, Nagad, Rocket, Upay) and card networks (Visa, Mastercard). These partners are bound by their own privacy and security obligations and receive only the data required to complete the specific transaction.

4.2 — Game Studios

Games provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may require your account session token and player ID to be passed to their game servers in order to load and record game activity. These studios do not receive your full personal profile and are contractually obligated to process data only for the purpose of delivering game functionality.

4.3 — Identity Verification Services

Where required by our KYC procedures, identity documents may be processed by a third-party verification service provider. These providers operate under strict contractual data processing agreements and are not permitted to retain or use your documents for any purpose other than the specific verification task.

4.4 — Legal & Regulatory Authorities

995bet may be required to disclose personal data to law enforcement agencies, regulatory authorities, courts, or other government bodies where we receive a lawful demand or where disclosure is necessary to protect the safety, rights, or property of 995bet, its players, or the public. We will always seek to notify you of such disclosure where legally permitted to do so.

4.5 — Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets involving 995bet, your personal data may be transferred to the acquiring entity as part of that transaction. Any such transfer will be subject to the same privacy protections described in this Policy, and you will be notified of any material change to the data controller.

6.1 — What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They enable the website to remember certain information about your visit, such as your login status, language preferences, and browsing behaviour within the site. 995bet uses cookies and similar technologies including local storage and session storage to operate and improve the platform.

6.2 — Types of Cookies We Use

• Essential Cookies: Required for the platform to function. These enable login sessions, security tokens, and core navigation. They cannot be disabled without breaking the Service.
• Functional Cookies: Remember your preferences such as language settings and notification choices to provide a more personalised experience.
• Analytics Cookies: Used to collect aggregated data about how players use the platform, which pages are most visited, and where technical errors occur. This data is used solely to improve the Service.
• Security Cookies: Help detect suspicious login activity, prevent cross-site request forgery, and protect your account from unauthorised access.

6.3 — Managing Cookies

You may control non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 995bet platform. Detailed cookie management instructions are available in the help documentation of all major browsers. Continued use of the platform without adjusting your browser settings constitutes acceptance of our cookie practices as described in this Policy.

7.1 — Right of Access

You have the right to request a copy of all personal data that 995bet holds about you, along with information about how it is processed, why it is retained, and with whom it has been shared. This is commonly referred to as a Subject Access Request (SAR).

7.2 — Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For account details such as your name or address, you may also update certain information directly through your account settings panel.

7.3 — Right to Erasure

In certain circumstances, you have the right to request the deletion of your personal data — for example, where the data is no longer necessary for the purposes it was collected, or where you withdraw consent and no other legal basis applies. Please note that this right is subject to our legal retention obligations; we cannot delete transaction records or KYC data before the mandatory minimum retention period has elapsed.

7.4 — Right to Restriction

You may request that 995bet restricts the processing of your personal data in certain situations — for example, while a complaint or accuracy dispute is being resolved. During a restriction period, we may store your data but will not actively process it beyond what is legally required.

7.5 — Right to Object

You have the right to object to processing based on our legitimate interests, including profiling for fraud detection purposes. You also have an unconditional right to object to the use of your data for direct marketing purposes, including any form of profiling related to direct marketing.

7.6 — Right to Data Portability

Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted directly to another data controller where technically feasible.

7.7 — Withdrawing Consent

Where 995bet relies on your consent to process personal data (for example, for marketing communications), you may withdraw that consent at any time by updating your preferences in your account settings or by emailing [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

8.1 — Technical Safeguards

995bet implements a comprehensive set of technical security measures to protect your personal data from unauthorised access, loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, multi-factor authentication for administrative system access, regular third-party security audits and penetration testing, and automated intrusion detection systems that monitor for anomalous access patterns around the clock.

8.2 — Organisational Safeguards

Access to personal data within 995bet is strictly limited to staff and contractors who require it to perform their specific job functions. All personnel with access to personal data are bound by confidentiality obligations and receive regular training on data protection best practices. Access rights are reviewed periodically and revoked immediately upon the termination of employment or contractual relationship.

8.3 — Payment Data

995bet does not store full card numbers, CVV codes, or complete mobile wallet credentials on its servers. Payment transactions are processed through the secure infrastructure of our payment partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and USDT processors), each of which maintains its own industry-standard security certifications. 995bet receives only a tokenised reference for completed transactions.

8.4 — Data Breach Response

In the event of a personal data breach that poses a risk to your rights and freedoms, 995bet will take immediate steps to contain the breach, assess its scope and severity, and notify affected players without undue delay via the email address registered on their account. We will also report the breach to relevant authorities as required by applicable law. Our incident response procedures are reviewed and tested on a regular basis.

9.1 — Age Verification

Date of birth is collected at registration and verified during the KYC process before any withdrawal is processed. If there is reasonable doubt about a player's age, 995bet may request additional age-verification documentation at any time. The provision of false information regarding age constitutes a breach of our Terms and Conditions and may result in permanent account closure with forfeiture of associated balances.

9.2 — Parental Guidance

If you are a parent or guardian and believe that a person under the age of 21 has accessed or registered with 995bet, please contact us immediately at [email protected] so that we can investigate and take appropriate action. We take the protection of minors extremely seriously and act swiftly on all such reports.

10.1 — Updates & Revisions

995bet reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will notify registered players via the email address on their account or through a prominent notice displayed on the platform before the changes take effect. The "Last Updated" date at the top of this Policy will always reflect when the most recent revision was made.

10.2 — Continued Use

Your continued use of the 995bet Service following notification of any changes to this Policy constitutes your acceptance of the revised terms. If you do not accept the updated Policy, you must cease using the Service and may request account closure in accordance with the procedure described in our Terms and Conditions.